By guest, Mar 21 2016 02:49PM
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I've been ordering from your restaurant for MONTHS.... and I have never had a problem placing an order. I was told today that for delivery that I had to order something very specific when I never have before. I told the girl three times, that it's never been an issue in the past, and I always spend $20 on food. She said it didn't matter. I told her that it had never been an issue and that if it was this time, I wouldn't order and she just hung up on me. Seriously!!! I am loyal, money spending customer, and I cannot believe that I was just treated this way. Don't you worry. I work in town, and I'll be sure that everyone knows how crappy the customer service is. You won't get my money anymore!!!
I would like to say, I had an order to place at this establishment spoke to a man named "Anthony". it was 10:20 at night. online states establishment doesn't close till 11:00pm however he would not take my order.. stated they no long deliver at this time. Id like to say you have lost my business. As well as the large orders we typically place there.
open for another 40mins yet can't take an order.
I am highly upset at the service I received. I order frequently from the establishment in Martinsburg. I ordered a salad with a ranch with a pizza. When the ranch arrived it was busted. Called back just to have a ranch sent out. Waited for 40 minutes,still no ranch. Called again to be cussed at by the General Manager. Unacceptable. I asked for a full refund as my pizza was now cold as I waited to eat. I was told no. He would only refund me for the ranch. I jad to ask multiple times for him to let me speak. This is not how i expect or want to be treated as a customer. Never again will I order from Anthonys.
$52 order took over an hour and ten minutes to get to us all the food was barely warm still. Cheese fries advertised to come with cheddar or mozzarella cheese not a soupy fake cheese sauce. When the food was over an hour late we tried to call and could repeatedly hear someone pick up and hang up. No more orders from us. I worked in multiple pizza places these orders take 20 minutes to make and cook. You guys need to work on your service.
A lot of times People do not Submit a Message unless they have a Problem. I would just like to say we have been Ordering from Anthony's for well over 10yrs. and have Seldom had a Problem. How many Places can you have Great Food Delivered (Even up on the Mountain)...This is Some of the Best Delivery Food Ever. Thanks for All you Guy's Do!
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